This Privacy Policy explains how Regent St James Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website: https://regentstjameskitchens.co.uk.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.

1. Who We Are

Regent St James Limited
Company Number: 13287805
Registered Address: 31 High Street, Haverhill, Suffolk, United Kingdom, CB9 8AD
If you have any questions about this policy or how we handle your data, please contact us at:
📧 office@regentstjames.co.uk

2. What Data We Collect

When you use our website, we may collect the following personal data:

• Contact Forms: Name, email address, phone number, and your message.
• Usage Data: IP address, browser type, time zone, referring URLs, pages viewed, and site navigation patterns (collected via Google Analytics).

3. How We Use Your Data

We process your data for the following purposes:

• To respond to enquiries submitted via our contact forms.
• To improve the functionality and performance of our website.
• To understand how users interact with our site (via Google Analytics).
• To support marketing efforts in collaboration with our marketing agency.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent: When you voluntarily provide information via our contact forms.
• Legitimate Interests: To monitor and improve our website and marketing effectiveness.
• Legal Obligation: To comply with UK laws and regulations if required.

5. How Long We Keep Your Data

We retain personal data for up to 5 years unless a longer retention period is required by law or is necessary for legitimate business purposes.

6. Who We Share Your Data With

We may share your data with:

• Our marketing agency, to assist with marketing campaigns and website performance.
• Service providers such as our UK-based hosting provider and analytics tools (e.g. Google Analytics).

We do not sell your personal data to third parties.

7. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent where we rely on it

To exercise any of these rights, contact us at office@regentstjames.co.uk.

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

8. Data Security

We take appropriate technical and organisational measures to protect your data, including secure UK-based hosting and access controls.

9. International Data Transfers

We do not intentionally transfer your personal data outside the UK. However, third-party tools like Google Analytics may process some data internationally, subject to appropriate safeguards under the UK GDPR.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, with the updated date clearly shown.